Datahack Indonesia builds intelligent AI chatbot systems for Indonesian SMEs — automating customer service, converting leads, and delivering deep analytics across WhatsApp, Instagram, Facebook, and TikTok.
"The problem isn't your team. It's the lack of intelligent automation."
Built on RAG architecture, multi-agent design, and omnichannel integration.
An AI system that reads, understands, and resolves customer messages automatically — across all your channels. It handles troubleshooting, reads images sent by customers, escalates when needed, and classifies every ticket automatically.
An AI that engages every inbound lead, answers product questions, checks live inventory, and moves prospects toward booking — automatically, across WhatsApp, Instagram, Facebook, and TikTok.
On any channel: WhatsApp, Instagram, Facebook, or TikTok
Via unified omnichannel integration
Fetches relevant knowledge & conversation history
Responds intelligently or routes to human when needed
Resolved, converted, or followed up — every time
Core RAG agent: retrieves relevant knowledge, injects conversation history, generates a response.
All SystemsMonitors conversations, triggers human handoff when needed, allows manual override at any time.
All SystemsProactively follows up on unresolved conversations, auto-tags and closes tickets.
All SystemsClassifies and reads customer-submitted images: receipts, product photos, error screens, and more.
Customer Service AIHighest volume support & sales channel — where your customers already are.
DM automation for social leads & complaints — close the loop instantly.
Community and campaign lead capture — turn followers into customers.
Organic and paid lead conversion — capture intent the moment it strikes.
"All channels feed into one unified AI brain.
One knowledge base. One conversation history. One analytics view."
FAQs, products, procedures, past conversations
Verified, chunked, and embedded into searchable vectors
Instant semantic search across all your business data
Retrieves & responds in full context — every time
The AI only answers based on your verified business knowledge. No hallucinations, no made-up answers.
Every response considers the full conversation history, not just the latest message.
The AI decides: resolve, escalate, follow up, or classify — automatically, every time.
We design, build, integrate, and maintain the entire system — from knowledge base construction to omnichannel deployment. You don't need a technical team.
Our systems are built with Indonesian business context in mind — Bahasa Indonesia support, local platform priorities (WhatsApp-first), and pricing that fits SME budgets.
Every system we build is based on architecture already running at scale — handling thousands of real customer conversations every month.
Book a free 30-minute demo and we'll show you exactly how the system works for your business.